PRICES, FEES & PAYMENTS POLICY
Last Updated: November 24, 2025
This Policy is a binding part of the FLGSA Policy applicable to use of the Services and the Platform. Please read this Policy carefully. You may not use the Platform or Services if you do not agree to this Policy.
Filming Locations Global "FLG" connects Hosts and Filmmakers through the Platform and facilitates payments as the Host’s limited payment collection agent. Hosts set the Booking Price for use of their Locations, while FLG sets the applicable Service Fees and any Additional Fees for optional coordination services.
All applicable charges — including the Booking Price, Service Fees, estimated Additional Fees, and any Taxes — are disclosed to the Filmmaker prior to confirming a Booking.
By clicking ‘Book and Confirm’ or by proceeding with an invoice issued by FLG, the Filmmaker acknowledges that the Booking is binding and that the Cancellation & Refund Policy automatically applies.
Once a Booking Request is accepted by the Host, the Filmmaker must complete payment within twenty-four (24) hours unless otherwise stated by FLG. If the Booking details are modified (for example, extended hours or additional Film Crew), the corresponding additional charges will apply accordingly.
FLG may update its Prices, Fees, and Payments Policy prospectively by publishing changes on the Platform. Hosts may not impose undisclosed or unapproved charges for items already included in their Listing.
Booking Price – The Booking Price is the rate set by the Host for the Filmmaker’s temporary use of a Location for Shoot purposes. The Host solely determines this amount, including any minimum Booking hours. The Booking Price must include all internal Host fees. Once a Filmmaker submits a Booking Request, Pre-Booking Request, or a direct Availability Inquiry through FLG (including WhatsApp, email, or phone), the Host may not unreasonably increase the Booking Price for that specific Shoot unless the Filmmaker’s requirements materially change (such as increased Crew Capacity, extended hours, special requests, custom setups, or any scope beyond what was originally discussed). Any price adjustments must be reasonable, proportionate, and directly linked to a documented change in the Filmmaker’s Shoot requirements. Price increases that are not based on a documented change in the Filmmaker’s requirements—including increases made due to the Filmmaker’s client name, brand, urgency, or perceived budget—are strictly prohibited.
A one-time 15% Host Service Fee will be deducted from the Host’s payout on the first confirmed Booking of each Listing through the Platform.
Service Fees - fees charged by FLG to support the use of the Platform, coordination services, and overall Host–Filmmaker support. Service Fees are calculated as 15% of the Booking Price and apply as follows:
- A 15% fee is charged to Filmmakers on every confirmed Booking.
- A one-time 15% fee is deducted from the Host’s payout for the first confirmed Booking of each Listing published on the Platform.
This Host-side Service Fee applies to all Listings, whether created before or after publication of these terms. Service Fees may be updated by FLG from time to time, with prior notice provided to Users through the Platform.
Effective Date
The one-time 15% Host-side Service Fee has been operationally applied to all new Hosts and Listings as of June 1, 2025. The Policy applies to all Bookings confirmed on or after February 1, 2026, regardless of the Host’s join date.
Tax Fees – A VAT rate of five percent (5%) is applied to all taxable charges under UAE law, including but not limited to: Booking Price, Service Fees, Payment Processing Fees, Location Scout Fees, Permit Assistance Fees, On-Set Location Manager Fees, Overtime Fees, Oversized Crew Fees, and any other applicable Additional Fees. These Tax Fees are calculated at the time of Booking or invoicing, collected by FLG, and remitted to the UAE Federal Tax Authority as required. The Platform displays estimated Tax Fees during the Booking process, and the Total Price (including all Taxes and Fees) is shown before confirmation. Users are solely responsible for any other taxes, duties, or obligations related to their income or business activities in their respective jurisdictions.
ADDITIONAL FEES:
The following charges are defined for clarity and form part of FLG’s Prices, Fees & Payments Policy.
Payment Processing Fees – means the transaction processing fees charged by the third-party payment service providers (such as Stripe or other processors used by FLG) for handling payments through the Platform. These fees are determined solely by the payment processor, automatically deducted from the transaction amount, and are non-refundable. FLG does not set, control, or retain any portion of these fees.
Location Scout Fees / Technical Recce Fees – the fees charged by FLG for arranging a Location pre-visit. The Location Scout or Technical Recce is an optional service provided at a flat rate of AED 499 per Location. It is at the Filmmaker’s discretion whether to book a Location with or without a Location Scout / Technical Recce. When a Location Scout or a Technical Recce is arranged, FLG may assign a Location Manager to accompany and assist with the pre-visit. The Location Manager’s role is limited to facilitating the inspection and logistics; they do not assume responsibility for the accuracy of the Host’s representations or for the condition of the Location. Location Scout / Technical Recce Fees are non-refundable once the service has been performed, and rescheduling is permitted only once, subject to availability and FLG’s coordination team. Filmmakers are kindly requested to arrive on time as agreed with the Host, as FLG highly values the Host’s time and cooperation. Should the waiting time exceed one (1) hour beyond the scheduled start time, additional charges will apply. The Host shall provide access for Location Scouts and Technical Recces at no additional charge, as these pre-visit inspections form part of the standard evaluation process required to secure Bookings.
Permit Fees – means the fees charged by Filming Locations Global for assisting Filmmakers with applications for applicable permits within the United Arab Emirates. The Permit Fee is a flat rate of AED 2,000 per booking. FLG’s role is limited to coordination and administrative support in preparing and submitting the permit application to the relevant government authority, based on information and documents supplied by the Filmmaker. FLG does not guarantee approval or timely issuance of any permit, as processing is subject to government discretion and the completeness and accuracy of the Filmmaker’s submission. Filmmakers remain solely responsible for providing all required documentation and for complying with applicable laws and regulations. Permit Fees are non-refundable once processing has commenced.
On-Set Location Manager Fees – means the fees charged by Filming Locations Global for providing an On-set Location Manager to assist Filmmakers during a Shoot. An On-Set Location Manager Fee is a flat rate of AED 1,500 per Shoot day. An On-Set Location Manager’s role is limited to logistical coordination, facilitating communication between the Filmmaker and the Host, and ensuring that house rules and agreed Booking conditions are observed. An On-Set Location Manager does not assume responsibility for the condition of the Location, for the acts or omissions of the Filmmaker or Host, or for any damages, which remain the responsibility of the Filmmaker and are subject to the Host’s right to deduct from the security deposit. On-Set Location Manager Fees are separate from Booking Price, Service Fees, and other Additional Fees, and are non-refundable once the service has been scheduled.
Overtime Fees – apply if the Shoot exceeds the agreed Booking duration. Overtime is calculated based on the hourly rate stated in the Listing, unless specific Property Rules are outlined. The Shoot time is measured from the arrival of the first Film Crew member to the departure of the last, excluding cleaning. Cleaning time does not include packing, wrapping, tear-down, or loading equipment. Hosts must document any overtime (e.g., timestamped photos or security footage) and report it to FLG within 48 hours of the Shoot. Overtime Fees are subject to FLG’s Service Fees and Tax Fees and will be invoiced and collected by FLG only. Hosts may not collect Overtime Fees directly unless expressly authorized by FLG. If the Filmmaker fails to pay the invoiced Overtime Fees within fifteen (15) Working Days after the end of the Shoot, FLG and the Host reserve the right to deduct the outstanding amount from the Security Deposit.
Oversized Crew Fees – apply when the number of individuals present at the Location exceeds the approved Crew Capacity, as specified in the Booking or on the invoice issued by FLG. The applicable fee per additional person is set by the Host and may vary depending on the Location’s size and rules. Such fees typically range between AED 100–300 per additional person, but the exact rate is determined by the Host. FLG does not set or control these amounts but facilitates invoicing and collection on behalf of the Host. Oversized Crew Fees are subject to FLG’s Service Fees and Tax Fees (5% VAT). Any increase in Crew Capacity during the Shoot must be documented by the Host (e.g., headcount logs, timestamped photos, or security footage) and reported to FLG during the Shoot. If the Filmmaker fails to pay the invoiced Oversized Crew Fees within fifteen (15) Working Days after the end of the Shoot, FLG and the Host reserve the right to deduct the outstanding amount from the Security Deposit.
Security Deposit – means a fee provided by the Filmmaker to the Host, in cash or by cheque as disclosed in the Listing or agreed upon at the time of Booking, to secure against documented damages to the Location, the Host’s personal property, or unpaid Overtime or Oversized Crew charges. The Security Deposit is held directly by the Host and not by FLG. FLG does not hold, manage, or return Security Deposits and bears no financial liability for disputes relating to them. FLG’s role is strictly limited to coordination and communication support between the parties, and any assistance provided shall not be construed as FLG assuming financial or legal responsibility. The Security Deposit must be provided upon entry to the Location, or no later than three (3) hours after the arrival of the first Film Crew member for long-duration Shoots. If the Filmmaker fails to pay Overtime or Oversized Crew Fees within fifteen (15) Working Days after the end of the Shoot, FLG and the Host reserve the right to deduct the outstanding amount from the Security Deposit. The Host also reserves the right to deduct amounts for documented damages, supported by reasonable evidence (e.g., timestamped photos, receipts, or repair estimates). Minor rule violations that do not result in material harm (e.g., vaping indoors against Property Rules) must be raised with the Filmmaker or FLG during the Shoot and do not justify post-Shoot deposit deductions. If no deductions apply, the Host shall refund the Security Deposit in full to the Filmmaker within forty-eight (48) hours after the Shoot, once the Location has been inspected and confirmed to be in order.
This Prices, Fees & Payments Policy forms an integral part of the Filming Locations Global Service Agreement (“FLGSA”). In the event of any inconsistency between this Policy and the FLGSA, the FLGSA shall prevail. By continuing to use the Platform or confirming a Booking, you acknowledge that you have read, understood, and agree to be bound by this Policy and the FLGSA in full.
